Local Delivery

 

• We offer free delivery within 30 miles of our base location. This includes drop-off, setup, and pickup. Anything beyond 30 miles will include a travel fee based on distance, gear, and crew requirements.

 

Timing
 

• Gear arrives 1–3 hours before the scheduled start of setup unless we’ve discussed something else. We’ll confirm your load-in time when booking so everyone’s on the same page.

 

Pickup & Teardown
 

• Most events include same-day breakdown and pickup, starting immediately after the event ends. If teardown is next-day, you’ll need to make sure the gear can be safely stored overnight with guaranteed access.

 

Access & Load-In
 

• If there are stairs, no elevator, or a long walk from parking to setup, tell us in advance. These details affect how we staff and time the job. Surprise obstacles slow things down.

 

Outdoor Events
 

• We won’t install gear outdoors if there’s a chance of rain, wind, or extreme heat unless proper cover is provided. If you’re planning an outdoor setup, you’re responsible for tents or alternate plans.

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Late-Night Hours

 

• Deliveries, pickups, or teardowns between 11 PM and 6 AM may include an additional after-hours fee. We’ll flag this when quoting if it applies.

 

Need to Make Changes?

 

• Let us know as early as possible. Big changes within 48 hours of your event might not be doable and could come with extra fees.

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Got questions?

 

• Reach out. We’ll walk you through it and make sure everything’s set.